We are usually asked about:

The Sunshine Eco Cleaning Service team is family owned and operated.  It is a new revolution in the cleaning world with the team members of over 12 years experience in the cleaning industry and a passion for excellent customer service. It will change the way you think about cleaning.

QUESTIONS

Which areas are serviced?

We offer cleaning services with the highest standards of professionalism and quality around the Sunshine Coast region. Call our team if you need residential, office and commercial cleaning, wherever you are in Sunshine Coast. It’s more than likely that we have a few enthusiastic, experienced cleaners near you.

Do you need to be home when a cleaner services in your home?

No, but it is important to arrange a meeting to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.

What if you need to change the scheduled cleaning?

Contact us or phone our services. You also need to see the terms and conditions of service.

Do you guarantee a quality service?

Absolutely! Our cleaners pride themselves on providing a high-quality, thorough service. Please be mindful that your cleaner will be working to an agreed timeframe. We ask that, in all fairness, there is enough time allocated for the cleaner to get the job done properly. To ensure a quality service, it’s also always beneficial to take the time to have an initial meeting with your cleaner to fully explain what you would like them to cover. This meeting is only recommended for your first engagement with your cleaner, unless you are requesting new services or a different approach.

Do you need to provide cleaning equipment and products?

No, we mostly bring all of required equipment and products. However, we prefer to use your own cleaning equipment and products for hygiene reasons if you have.

How many people come to the clean?

The services have both individual cleaners and teams according to the nature of works.

Do you get the same cleaner each time?

Yes, you will be allocated the same cleaner each week or fortnight. If your cleaner is sick or on holidays, we would endeavour to allocate you a replacement cleaner.

Are cleaners’ police checked?

Yes, all cleaners registered with the services are required to provide a police clearance check.

Are cleaners trained?

Regardless of experience, cleaners attend a compulsory 3 day training workshop to ensure a consistent approach to cleaning. Knowledge is also provided on different products, equipment and cleaning surfaces in the home

Can you give the cleaner a key?

All our cleaners are able to leave you a receipt for the service they are providing. If you would like a receipt after each clean, please advise your cleaner.

Is there a contract?

Once you book a regular service, you will be sent a copy of our Service Agreement. A regular service is either weekly or fortnightly and requires a minimum of 4 consecutive cleans.

Will the cleaners leave a receipt?

All our cleaners are able to leave you a receipt for the service they are providing. If you would like a receipt after each clean, please advise your cleaner.